LEGAL

Privacy Policy

Effective May 2026 | JohannaGraff.com

1. INFORMATION WE COLLECT

Information you provide directly:

• Full name, email address, and phone number submitted through our contact forms

• Messages, questions, or details about your real estate needs

• Communication preferences, including whether you opt in to SMS or email communications

Information collected automatically:

• Browser type, operating system, and device type

• Pages visited, time on page, and referring URLs

• IP address and general geographic location (city/region level)

• Cookie and pixel tracking data (see Section 6)

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to your inquiries and provide real estate services

• Send information about properties, market conditions, and related topics you have requested

• Send SMS text messages or emails if you have opted in to receive them

• Comply with legal and regulatory requirements applicable to licensed real estate professionals in Arizona

• Improve our website and services

3. SMS / TEXT MESSAGE COMMUNICATIONS

If you opt in to receive SMS text messages:

• Message frequency varies based on your inquiry and our follow-up

• Message and data rates may apply depending on your carrier plan

• You may opt out at any time by replying STOP to any message

• For assistance, reply HELP or contact [email protected]

Mobile opt-in data and phone numbers collected through this website will not be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. This applies to all SMS/text message opt-in information.

4. EMAIL COMMUNICATIONS

If you opt in to receive email communications:

• You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly

• We do not sell or share your email address with third parties for marketing purposes

5. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service providers: We use GoHighLevel as our CRM platform to store contact information and manage communications. GoHighLevel is subject to its own privacy policy.

• Legal requirements: We may disclose information if required by law, court order, or government authority.

• Protection of rights: To protect the rights, property, or safety of Johanna Graff, our clients, or others.

We do not share your information with other real estate agents, brokers, or third-party marketing companies without your explicit consent.

6. COOKIE AND TRACKING TECHNOLOGIES

Our website uses cookies and tracking technologies including:

• Essential cookies: Required for the website to function properly

• Analytics: We may use tools such as Google Analytics to understand how visitors use our site

• Meta (Facebook) Pixel: We use the Meta Pixel to measure advertising effectiveness. This pixel may collect

Information about your visit to our site.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. THIRD-PARTY SERVICES

Our site may link to third-party websites including MLS listing platforms and property search tools. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing personal information.

Third-party services we use include:

• GoHighLevel (CRM and communications)

• Meta/Facebook Pixel (advertising analytics)

8. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is 100% secure.

9. YOUR RIGHTS AND CHOICES

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal retention requirements)

• Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected] or 480-374-4933.

10. CHILDREN'S PRIVACY

Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have done so inadvertently, please contact us immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

12. CONTACT US

Johanna Graff | My Home Group

8350 E. Raintree Dr, Scottsdale, AZ 85260 [email protected] | 480-374-4933 Arizona License #SA653075000

Johanna Graff Serving Greater Phoenix Metro [email protected] | (480) 374-4933

My Home Group | Johanna Graff | License #SA653075000 | 8350 E. Raintree Dr suite 210 , Scottsdale, AZ 85260